Job Description

A technology service company in Malaysia is seeking a dedicated Support & Customer Service Manager to lead the Level 1 Support team. You will ensure excellent service delivery across various systems including self-service kiosks and SaaS software. The ideal candidate has 3–5 years of experience in managing customer support teams, strong communication skills, and familiarity with SLA management. This role involves coaching team members, coordinating with higher-level teams, and maintaining a strong customer service mindset.
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