Support Delivery Manager

The Support Delivery Manager (SDM) is a customer-facing role responsible for driving success and ensuring an exceptional support experience for up to 4 strategic accounts. Acting as the lead advocate for customers, the SDM collaborates across teams to oversee support operations, align on strategic objectives, and ensure customers achieve maximum value from the product.

The SDM stays on top of ticket statuses, drives solutions, and keeps communication clear and proactive. With a strong technical background, they help troubleshoot issues, spot trends, and guide customers through challenges. They also act as the main escalation point, run regular check-ins, and build solid relationships to ensure smooth collaboration.

Key Responsibilities and Role Overview

• Serve as the primary point of contact for up to 4 accounts, building and maintaining strong, long-term relationships with key stakeholders.
• Conduct regular technical reviews to analyze support trend...