Support Desk Speciaalist III

Help Desk Support Analyst

Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time conversion. This is the ideal opportunity for a recent college or IT bootcamp graduate with 3+ months of technical helpdesk experience to get their foot in the door and grow within a supportive team.

This Analyst will be a part of Support Desk responsible for providing first level IT support for IT-related business partner issues and service requests. This position requires participation in a hybrid working model, with 3 days per week spent in our client’s Charlotte, NC area office and 2 days remote.

Daily You Will:

·Provide live phone support to the employees, employing a high degree of customer service, technical expertise and timeliness.

·Provide basic level remote IT a...