Support Desk Technician

Description
Beasley Media Group is looking for a high-energy, self-motivated person for this rare opportunity to work at our headquarters in Naples, FL. In this role, the ideal candidate is the initial point of contact for IT incidents and support requests from remote and local staff. support remote and local office staff.
Qualifications

• Strong knowledge of Windows 10 operating systems;
• knowledge of MAC operating systems is a plus
• Ability to provide level 1 and 2 helpdesk support to end users in a Windows 10 and MAC environment;
• Maintain documentation and inventory of all computers and user information;
• In-depth knowledge of Microsoft Office and O365
• Answers, resolves, and logs inbound technical support contacts from clients, identifies issues and provides suggestions and long-term resolutions
• Works closely with team leader and peers to develop and improve technical service skills, uses provided support t...