Support Engineer 1

What you will do
- Act as the initial point of contact for all Blue Yonder TMS Solutions related cases from customers or other internal stakeholders
- Blue Yonder TMS Solution suite installation and configuration including understanding of associated 3rd party components
- Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability
- Identify areas of improvement and scope of automation on routine tasks or activities
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Deploy & Operate activities
- Document resolution steps on Knowledge Articles to promote case deflection
- Work closely with the Blue Yonder TMS Solution Experts for complex issue resolution including Product Development
- Continuous learning on latest Blue Yonder TMS Solutions
What we are looking for...