Job Description

Scope: 

  • Deliver flawless application support to Blue Yonder customers by resolving complex solution issues. 
  • Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders. 
  • Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain.
  • Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service. 

    • Our current technical environment: 

  • Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
    - DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and im proving queries, procedures etc. 
     - Troubleshooting Application issues 
  • Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.: <...

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