Support Engineer, APAC

Company Overview
ActiveProspect is the industry‑leading SaaS platform for consent‑based marketing. Our comprehensive product suite empowers companies to take real‑time action on leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control. Our mission is to make consent‑based marketing the best channel for customer acquisition.

Job Summary
We are seeking a Support Engineer to join our growing Support team. This role is an individual contributor and client‑facing position. The engineer will proficiently use our suite of products to solve technical software questions and implement solutions for clients. Responsibilities include managing ticketing queues, troubleshooting, advising on integration, collaborating with implementation and product teams, and supporting SLA compliance. The role requires client relationship management, project management, communication, and tech...