Support Engineer

Job Title :: L1.5 & L2 Support Engineer

Location :: Bengaluru India (Hybrid - Onsite 2 in a week)

Minimum relevant experience :: 4

Job Description:

Core / Must Have

• Good communication skills
• Good Team player
• Collaborates with different teams
• Excellent reading and writing skills to work with different customer base.
• Customer focused and Security as priority mindset
• Good Organization skills
• Cloud experience (Prefer Azure )
• Agile experience
• Sensitive data handling experience
• Managing and handling user tickets within SLA
• Excellent reading and writing skills to work with different customer base.
• Apply security sensitivity knowledge when communicating with external users.
• Azure fundamentals(app insight, app registration renewal, config update, Secret management etc.)
• Application basic structure (Azure app services, Service accounts, SQL Server(s), Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)
• Experience in escalating incidents and collaborating with teams in resolving issue
• Good troubleshooting skills
• Good SQL server query skills

Primary / Should Have

• Application basic IT technologies (IIS, Browsers, App Services, App insight, SQL etc.)
• CICD process - Release to different environments, coordinate necessary UAT, IT evaluation)
• Managing and handling user tickets within SLA
• Apply security sensitivity knowledge when communicating with external users.
• Azure fundamentals(app insight, app registration renewal, Config update, Secret management etc.)
• Application basic structure (IIS, AppPool, SQL Server, Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)
• Application smoke testing and functional testing.
• Understand application hop points and analyze logs to identify root cause.
• Release management skills ( change coordination, release notes, communicate necessary stake holders, coordinate with dependent teams etc.)

About Ascendion:

• Ascendion is transforming the future of technology with AI-driven software engineering.
• Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.
• Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
• Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.