Support Engineer

Transform9 is at the forefront of revolutionizing healthcare access and patient communication through our cutting-edge conversational agent platform. Our mission centers on ensuring that patients can connect with their healthcare providers seamlessly, improving both access and experience. We are looking for a dedicated Support Engineer to join our team and play a pivotal role in delivering exceptional support to our clients and their users. In this role, you will troubleshoot technical issues, provide solutions, and ensure that our platform runs smoothly for healthcare professionals and patients alike. You will work closely with our development and product teams to report and resolve any bugs while contributing to improving our support documentation and resources.

Responsibilities

• Serve as the primary point of contact for technical support inquiries from clients, resolving issues efficiently and professionally.
• Troubleshoot and diagnose technical probl...