Job Description

Position Summary

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management.


Duties And Responsibilities

ESSENTIAL 

  • Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and “real-time” troubleshooting using available documentation & resources. 
  • Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs 
  • Issue License Key’s to customers for data subscriptions using C NAV Software tools maintaining set SLAs. 
  • Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel. 
  • Prepare a Technical database based on inputs from Subject Matte...

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