Support Engineer

Overview

We are looking for a high-energy, driven Support Engineer to join our organization. KMS Lighthouse is a global industry leader in knowledge management solutions, empowering organizations to deliver accurate knowledge at scale and improve customer and employee experiences across complex environments.

Responsibilities

• Serve as a primary technical support contact for enterprise customers, with a focus on the Australian and APAC customers.
• Receive, triage, investigate, and resolve support tickets.
• Perform in-depth troubleshooting of application, system, and infrastructure‑related issues.
• Work closely with Development and DevOps teams on incident resolution and root cause analysis.
• Participate in onboarding, upgrades, and business continuity events.
• Conduct live troubleshooting sessions with customers.
• Maintain documentation of issues and resolutions.

Require...