Support Engineer

Company Description

R25_

This is a Hybrid position you will have to be in the office 3 x week 

Blvd. Manuel Vila Camacho No. 191, Piso 8 Polanco I Sección, Miguel Hidalgo, 11510 Miguel Hidalgo, Distrito Federal

Our NielsenIQ Technology teams are working on deploying Yieldigo - a SaaS based solution for price optimization.

As a Support Engineer, you'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.

Job Description

• Full-time
• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technic...