Job Description
2+ years industry experience in programming and/or technical support roles.
- Experience troubleshooting and debugging technical systems.
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.
ABOUT THIS ROLE
As a Support Engineer, you will...
- Own support activities for these services and regularly work with development teams to establish and improve service support.
- Operate with limited guidance from management and aggressively drive issues to resolution.
- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets.
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
- Regularly contribute to the creation and improvement of all supp...
- Experience troubleshooting and debugging technical systems.
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.
ABOUT THIS ROLE
As a Support Engineer, you will...
- Own support activities for these services and regularly work with development teams to establish and improve service support.
- Operate with limited guidance from management and aggressively drive issues to resolution.
- Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets.
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
- Regularly contribute to the creation and improvement of all supp...
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