Support Engineer

Investment Park Ph2 , United Arab Emirates

Role Overview

Role Overview

As a Support Engineer at Pulse, you play a central role inensuring that our delivered AV systems operate reliably, efficiently, and inline with client expectations. This role goes beyond reactive troubleshooting —it includes proactive system checks, client training, documentation updates,and close collaboration with project and engineering teams to maintain thehighest standards of system performance.

You will work closely with sales, design, and project teamsto understand system intent, support clients throughout the system lifecycle,and ensure that installations function as designed. During project delivery andafter handover, you will validate system performance, resolve technical issues,update documentation when changes occur.

This role requires strong technical understanding, attentionto detail, and excellent communication skills. Support Engineers are expectedto ta...