Support Engineer, External Fulfillment

We are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazon’s fly wheel by providing Amazon customers over 90% of Amazon’s buyable ASINs sellers. EF complements FBA by serving (i) selection that is slow turning, new/emerging or long tail where sellers prefer to keep inventory in their own locations/3PLs and serve multiple channels (e.g., D2C/ICs), (ii) product types which are harder to serve via FBA (e.g., heavy bulky, custom-made products) where sellers have better fulfilment economics on EF, and (iii) in Emerging Stores, serving both head and tail selection as sellers are more reticent to commit inventory in FBA due to the complexity in onboarding/operating due to tax/regulatory constraints in some countries and have incumbent venues for selling.
As SE in EF, you will be responsible for managing Post Order experience for sellers specifically providing Customer ...