Support Engineer

Role Summary

To support Mavenir product and system solutions in a specific technology area with defined customers prospects.

Main Responsibility Area: MS solution Architect for Vo=WiFi & support in product and solutions level. Expertise and demonstrated competence in IMS technology area, supporting others. Understanding client needs, identifying solutions to non- standard queries; actively creating business opportunities. Understanding internal/external business issues.

Key Responsibilities

• Ability to explain 4G/3G/2G Core (Voice Core & Packet Core), VoLTE/VoLTE, solutions and architectural changes to global telecom customer teams
• LLD and HLD designing for VoLTE and related IMS network
• Ensuring smooth VoLTE operations and effective customer management
• Troubleshooting of E2E network issues, Trace analysis & coordination with all stakeholders
• TECHNICAL expertise in VoLTE solutions, Voice Core # IMS/ VoLTE (CFX, TAS), SBC, MRF, DRA, 4G/3G Core network, eNode-B etc
• Mobile core technologies, including 3gpp, IMS Virtualization, M2M and LTE is helpful
• Awareness of telecom evolution topics Cloudification, VMware, OpenStack, Containerization, ZTS
• Candidate shall have working experience in VoLTE including GSM/4G mobile core network/switching of any vendor.
• Must have Shell Scripting & Linux experience
• Responsible for providing end to end support in MS Operation work.
• Ready to work in shift and different time zone based on requirements.
• Knowledge about Cloud, , , ,
• Knowledge of Telecom Operation management systems, Network performance, quality management, SLA Mgmt

Job Requirements

• Minimum of 6-10 years' experience in using relevant networking protocols
• Bachelor / Master's degree or equivalent
• Previous experience as an IMS TECHNICAL EXPERT for VoLTE or related experience
• Fluency in English both verbal and written
• Other languages are of advantage
• Desirable Professional background Areas
• Managed Services
• Outsourced Operations
• NOC Operations
• Production Change Management
• Maintenance and Support
• 4G, LTE, IMS, Messaging Rollouts
• Desirable Personal Attributes
• Collaborative and Team Player
• Open to new ideas, adaptable
• Detail Oriented, must be able to run on the ground with the engineers
• Conservative in taking risks that lead to mistakes in the field
• Aggressive in driving to solutions and conclusions to issues
• Requires Minimum Supervision. Self-Starter – Can Do Attitude
• Highly adept in managing rollout risks
• Previous experience working for global organizations.
• Strong negotiating and expediting skills.
• Ability to work in fluid, fast-paced, global environment.
• Ability to be quick, agile, and highly responsive.
• Strong interpersonal skills, a team player
• Six Sigma or Total Quality Management certification a plus