Support Engineer I

Summary:
Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Client Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.


Responsibilities:

Provide basic technical support to Client Corporate employees worldwide.

Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.

Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, t...