Job Description

About the Role

- Key Responsibilities:

Technical Support (80-90% time)

  • Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
  • Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
  • Coordinate with Laserfiche development when cases require additional assistance
  • Report and file bug tickets that come up during troubleshooting
  • Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases
  • Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum
  • Watch and review videos of internal software training sessions and development meetings
  • Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.

    • Training (10-20% time)

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