Job Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Portland, Oregon
Job Number: AMZ9082351
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to critical production issues. Propose solutions to and resolve root causes of cloud network and system issues. Lead and oversee documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Create tutorials and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execut...
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Portland, Oregon
Job Number: AMZ9082351
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to critical production issues. Propose solutions to and resolve root causes of cloud network and system issues. Lead and oversee documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Create tutorials and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execut...
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