Job Description
Overview:
What you will do:- Act as product technical liaison between support and development teams.- Communicate technical product and solution expertise to internal and external customers.- Exhibit a commitment to customer service while building customer partnerships.- Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.- Follow operational guidelines for interacting with other associates.- Fully document all case interactions and author Knowledge Base solutions.- Provide updates and case statuses to customers and management.- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.- Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.
What we are lookin...
What you will do:- Act as product technical liaison between support and development teams.- Communicate technical product and solution expertise to internal and external customers.- Exhibit a commitment to customer service while building customer partnerships.- Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.- Follow operational guidelines for interacting with other associates.- Fully document all case interactions and author Knowledge Base solutions.- Provide updates and case statuses to customers and management.- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.- Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.
What we are lookin...
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