Job Description

A leading tech company in Santiago, Chile, is seeking a Support Engineer II to deliver exceptional technical support to clients. The ideal candidate will have 2+ years of customer-facing experience in a SaaS environment, with strong skills in troubleshooting and communication. Responsibilities include managing escalations, participating in an on-call rotation, and leveraging tools like Salesforce and DataDog. A commitment to quality service and the ability to communicate complex information clearly are essential for success in this role.
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