Job Description

Primary Skills : Excellent communication skills, Troubleshooting of network and hardware components, Routers, Switches, Cables, ServiceNow ticketing tool

Experience Required: 3+ years

Notice Period: Immediate joiners only

Responsibilities:

  • Proficient in installing, upgrading, troubleshooting, and maintaining POS hardware, networking, and various other hardware components.
  • Experienced in providing support for troubleshooting POS hardware, low voltage cabling, Ethernet, and installation of device drivers and operating systems (Windows 10/11 and other tools).
  • Skilled in collaborating with diverse stakeholders both internally and externally, including EHD, third-party vendors, and SBUX teams.
  • Monitors and manages the ServiceNow ticket queue, identifying and resolving issues within established SLAs.
  • Provides support to technicians during the installation of new devices in...

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