Support Engineer

Support Engineer (Night Shift) - (Remote)

Role & Responsibilities –

• Provide Level 3 support for our Stream+ platform.
• Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.
• Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
• Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.
• Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently.
• Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.
• Assist in the release of hotfixes or patches in coordination with the development team.
• Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution.
• Share feedback with product and engineering teams regar...