Job Description
**Introduction**
As IBM continues to grow its product portfolio and customer base, we are looking for the best talent for our Support Engineering organisation! These are our customer-facing teams that provide deep technical support for our Cloud product portfolio - Terraform (CLI), HCP Terraform, and HashiCorp Platform (HCP).
Beware, these are not call-centre or service desk roles. The majority of our tickets require product expertise and thorough investigation, at times working with Engineering to fix product defects in the code.
Due to the nature of our products, most of our customers are IT Experts and Engineers, so you can expect to be collaborating with industry peers to tackle interesting issues!
**Your role and responsibilities**
* Reproduce and debug customer issues and work to find viable solutions
* You will attend customer meetings as needed to help debug the product, and are expected to be a liaison between the custome...
As IBM continues to grow its product portfolio and customer base, we are looking for the best talent for our Support Engineering organisation! These are our customer-facing teams that provide deep technical support for our Cloud product portfolio - Terraform (CLI), HCP Terraform, and HashiCorp Platform (HCP).
Beware, these are not call-centre or service desk roles. The majority of our tickets require product expertise and thorough investigation, at times working with Engineering to fix product defects in the code.
Due to the nature of our products, most of our customers are IT Experts and Engineers, so you can expect to be collaborating with industry peers to tackle interesting issues!
**Your role and responsibilities**
* Reproduce and debug customer issues and work to find viable solutions
* You will attend customer meetings as needed to help debug the product, and are expected to be a liaison between the custome...
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