Job Description

Appealing points:



  • Strategic leadership role with ownership over support operations, escalations, and continuous improvement initiatives.

  • Close collaboration with product and engineering teams, enabling real influence on root cause analysis and long-term solutions.

  • High-impact bilingual position leveraging native-level Japanese and English to lead cross-functional teams and engage key stakeholders globally.


Annual Salary: 5 million and above


Responsibilities:



  • Lead the support team and manage escalations.

  • Design and implement support processes and best practices.

  • Work closely with product and engineering teams for root cause analysis.

  • Prepare reports on KPIs, SLAs, and customer satisfaction.

  • Drive automation and efficiency in support operations.


Job Qualifications:



  • Deep technical expertise in relevant domains.

  • Leadership and team management experience.

  • Strong stakeholder communication and strategic thinking.

  • Familiarity with ITIL or similar frameworks.

  • Native-level Japanese and English proficiency for leadership and cross-functional collaboration.


Language Proficiency: Native Level Japanese (JLPT N) and Business Level English.


About Company:


Since our founding in 1985, we have been developing our business centered on


general-purpose systems (mainframes) and open systems (Unix, Linux, Windows, etc.) with the aim of solving customers' problems.

. Skillset Required: Japanese JLPT N, English 2, Support Leadership, Escalation Management, IT Service Management, IT IL Framework, Support Automation

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