Support Engineer

Responsibilities

• Providing technical support remotely or on-site, assisting customers with issues or inquiries.
• Working closely with internal teams or the principal support team to ensure issues are resolved effectively.
• Participating in an on-call rotation to support after-hours issues, ensuring compliance with customer SLAs.
• Updating the ticketing system with the status of incidents, requests, and projects in a timely manner.
• Contributing to documentation efforts to maintain records, project documentation and knowledge bases for troubleshooting and support.
• Conduct project or implementation User Acceptance Testing (UAT) and commissioning with customers.

Required Education and Experience

• Diploma or Degree in an IT-related field.
• Strong communication and customer management skills, with the ability to effectively articulate technical solutions and remedial action plans thro...