Support Engineer (LATAM)

3 weeks ago Be among the first 25 applicants

Please note - We are only accepting candidates in Latin America for this role.
UserEvidence is seeking a sharp and personable full-time Support Engineer to join our growing team. This role is ideal for an ambitious Rails developer with 2-4 years of experience who loves solving real-world problems and collaborating across engineering and customer success. You'll be on the front lines of customer issues, helping triage, troubleshoot, and resolve requests that span data operations, configuration, integrations, and bug investigation.
This role offers a high degree of visibility and ownership. You'll help shape how we support our customers and contribute to building more robust systems by identifying patterns and working with the broader engineering team to drive product improvements.
What You'll Do

• Work directly with Customer Success and Engineering to resolve customer issues, often...