Support Engineer

We develop a B2B SaaS product for mobile applications with subscriptions. By 2024, thousands of apps trusted our platform to process around $1 billion through our infrastructure.

We operate in a rapidly evolving sector, catering to a wide spectrum of clients, from mobile developers to companies of various sizes that create apps for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia.

Key Responsibilities

Provide remote technical support to customers in a fast-paced environment

Resolve customer issues efficiently and effectively

Maintain excellent customer satisfaction through prompt responses to inquiries and concerns

Prioritize and manage multiple support tickets simultaneously

Assist with integrating our SDK into client mobile applications

Optimize documentation based on user feedback

Diagnose and report bugs to ShortCut

Use monitoring systems for log analysis to detec...