Job Description
Role Description
Kantar Media is seeking a support engineer to join our offices in Madrid with the following responsibilities:
To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) :
To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.
To follow up issues through ticketing tool through permanent dialog with customers.
To support customers for the installation and the maintenance of their systems.
To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.
To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.
To support presales activity troug...
Kantar Media is seeking a support engineer to join our offices in Madrid with the following responsibilities:
To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) :
To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.
To follow up issues through ticketing tool through permanent dialog with customers.
To support customers for the installation and the maintenance of their systems.
To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.
To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.
To support presales activity troug...
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