Job Description
The Role
Being point of contact for onboarding partners during onboarding and aftercare period Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries Answering technical questions, solving technical problems and suggesting appropriate workarounds Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied Assisting new partners with their first deployments Explaining Delivery processes in-depth to new partners when requested by Onboarding Coordinator Giving onboarding training to new partners Maintaining operational relationship with onboarding partners on a regular basis to discover partner tensions Advocating and voicing partner needs in the entire organization Monitoring on and advising in Partner Support and Delivery Support performance (internally focused) for onboarding partners
Who are you?
Strong product generalist who is energized by the challenge of solving difficult user related problems Experienced in customer facing roles Obsessed by Partner success Familiar with VoIP, SIP, IP network and Linux Quick at prioritizing and responding to fluctuating, high-impact, urgent requests from multiple channels Energized by technical troubleshooting and comfortable interfacing with technical teams (Account Management, Product and Engineering teams) Self-motivated with the ability to dive right in, be effective and make a difference At least 2nd year college graduate or associates degree required - Computer Science or related field desirable Strong verbal and written communication skills in French and English
What we offer
A challenging international role within an ambitious, innovative and upscaling IT/Telco company. Fulltime Employment contract (French “CDI”), A nice salary matching your experience and full secondary benefits. This position is based in Valbonne (Sophia Antipolis, Nice area).
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