Job Description
Description
Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80+ clients across five different business lines.
As a Support engineer in POP team you will help improve the accuracy of payments, reduce friction for payments, create self service tools, and create dashboards for leadership to view health of the payments pipeline
Key job responsibilities
Support Engineer in POP team will be responsible for maintaining operational excellence (resolving auto cut and customer cut tickets, maintaining the pipeline health, increase software resilience), developing automation's for avoiding inquiry tickets, deliver root cause fixes to avoid rinse and repeat work and maintain metrics.
A day in the life
Payment Orchestration and Planning (POP) team is responsible for ingesting 300MM vendor payables per year worth $400B from 80+ clients across five different business lines.
As a Support engineer in POP team you will help improve the accuracy of payments, reduce friction for payments, create self service tools, and create dashboards for leadership to view health of the payments pipeline
Key job responsibilities
Support Engineer in POP team will be responsible for maintaining operational excellence (resolving auto cut and customer cut tickets, maintaining the pipeline health, increase software resilience), developing automation's for avoiding inquiry tickets, deliver root cause fixes to avoid rinse and repeat work and maintain metrics.
A day in the life
- Review team metrics and call out outliers. Maintain the metrics dashboard
- Resolve tickets logged by customers. Fix the root cause to avoi...
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