Support Engineer

Job Requirements:
This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer support.

• Must have senior certificate plus Tertiary education in information technology.
• Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.
• Own car and valid driver's license.
• Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.
• 3+ years experience in technical support.

Responsibilities:

• Work well in a team exercising strong interpersonal skills are priority.
• Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, ...