Job Description
RESPONSIBILITIES
Assist Field Engineers and end users with on-site and remote diagnostic procedures to isolate equipment malfunctions and determine corrective action required to restore equipment to proper operation. Participate in technical design reviews and validate approaches for meeting functionality requirements in customer architectures. Integration of third party equipment into customer systems. Create implementation plans, procedures and processes for deploying and configuring end-to-end systems at customer sites. Create comprehensive Bills of Materials for customer quotations. Assist with system installation, upgrade, and service activities at customer sites. Proven ability to successfully perform various levels of complex technical troubleshooting and problem resolution for client hardware and software. Experience required in advanced troubleshooting of network, server, telephony, and...
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