Support Engineer

Staefa, Switzerland

Support Engineer

This position offers the opportunity to work within an agile, international team of engineers dedicated to developing sustainable software platforms and fitting applications used by healthcare professionals around the world. In this role as a 2nd level support engineer, you will support Sonova's 1st-level teams and international healthcare professionals by providing technical guidance and ensuring effective use of our products and software. 

Responsibilities:

• Provide friendly and competent technical support to 1st-level teams and healthcare professionals
• Analyze and troubleshoot technical issues reported by 1st-level support and customers
• Reproduce reported issues in the test environment in collaboration with the software verification team
• Escalate cases through the 3rd-level support process and work closely with software engineers
• Partner with IT and Production supp...