Support Engineer, Trilogy (Remote) - 60,000/year USD

Customer expectations in support are rising rapidly while the industry struggles with mounting complexity. Today's customers demand AI-driven, instantaneous solutions, yet most companies remain stuck in pilot phases, unable to convert AI into tangible results. The challenge is about to intensify. By 2029, agentic systems are expected to handle the majority of routine issues autonomously, creating a widening chasm between what customers expect and what organizations can currently deliver.

Our approach bridges this divide through a distinct framework: AI-enhanced cyborg agents who combine rigorous troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you refine, correct, and guide the tools. Each solution you implement strengthens our automation, every root cause investigation becomes a repeatable procedure, and every complex scenario you decode enhances the system for thousands of future users. This is the intersection of sophisticated...