Support engineer (uc4/automic specialist)

RESPONSIBILITIES
• UC4/Automic Administration & Upgrades
• Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).
• Scripting & Database Management
• Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• Handle database-level maintenance tasks related to the automation engine.
• Production Support & Process Excellence
• Provide robust L2/L3 support in a rotational...