Support Engineer (UC4/Automic Specialist)

RESPONSIBILITIES

• UC4/Automic Administration & Upgrades

• Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.

• Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.

• Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.

• Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• Scripting & Database Management

• Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.

• Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.

• Handle database-level maintenance tasks related to the automation engine.

• Production Suppo...