Support Engineer (UK & EU)

Overview

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build real customer relationships. Some of the world’s most forward-thinking companies — including Cursor, Ashby, Vercel, and Granola — use Plain to unify customer interactions, collaborate faster, and supercharge their workflows with AI. We’re a small, tight-knit team with offices in San Francisco and London, and teammates across Europe. This role is remote EU-based , with the option to work from our London office up to 3 days a week.

This is not a “ticket taker” role. As one of our early Support Engineers, you’ll be a clear owner of support during EU hours and a founding member of the function . You’ll combine technical depth, strong judgment, and proactive communication to ensure customers, and the rest of the company, always feel support is under contr...