Job Description

WORK DESCRIPTION

Join to apply for the Support Engineer role at Axiell Group

Axiell helps over 13,000 customers share cultural information and knowledge with the world. Our platforms, software, and services help customers manage their collections, preserve cultural heritage, enhance learning, promote reading, and increase public engagement and accessibility. Our customers are libraries, museums, archives and schools in 60+ countries.

ABOUT THE ROLE

  • Monitor and manage customer issues using ticketing systems like Jira or Azure DevOps.
  • Communicate and interact with customers to understand and resolve support issues.
  • Test the changes to ensure smooth deployment and functionality.
  • Continuously work with improving support processes and our tools available for our clients.
  • Coordinate and manage customer expectations––identify the source of problems, recommend solutions, document, and notify the deve...

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