Support Engineer

Location: Remote

About Aktos

Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product.

The role (TL;DR)

We’re hiring a hands‑on Support Engineer focused on backend production support and incident response — not a feature engineer. You’ll own triage, fixes, and data/scripted remediations for production issues, debug the Python/Django backend and Postgres, and work directly with customers and internal teams to resolve escalations quickly and safely.

What you’ll do

• Triage and resolve production incidents and customer escalations (tickets, email, phone).
• Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres).
• Write, test, and run one‑off and reusable Python scripts...