Job Description

Job Description
We are looking for a Support Executive to provide technical and application support for our software products. The role involves handling customer queries, troubleshooting issues, coordinating with internal teams, and ensuring timely resolution to maintain high customer satisfaction

Key Responsibilities:

  • Handle customer support requests via phone, email & tickets

  • Troubleshoot application & basic technical issues

  • Log, track & resolve support tickets

  • Coordinate with development & QA teams for bug fixes

  • Provide product demos & user guidance

  • Maintain support documentation & FAQs

  • Ensure SLA adherence & customer satisfaction



Requirements

  • Application / Technical support experience

  • Ticketing tools (Zoho Desk, Freshdesk, Jira, etc.)

  • Basic SQL / database knowledge (preferred)

  • Understanding of software applications

  • MS Excel & documentation skills

  • Strong communication & problem-solving skills



    • Benefits

    #SupportExecutive #ITJobs #SoftwareSupport #TechnicalSupport #HelpdeskJobs #HiringNow


    Requirements
    Application / Technical support experience Ticketing tools (Zoho Desk, Freshdesk, Jira, etc.) Basic SQL / database knowledge (preferred) Understanding of software applications MS Excel & documentation skills Strong communication & problem-solving skills

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