Job Description

We are looking for a Support Executive to provide technical and application support for our software products. The role involves handling customer queries, troubleshooting issues, coordinating with internal teams, and ensuring timely resolution to maintain high customer satisfaction Key Responsibilities: Handle customer support requests via phone, email & tickets Troubleshoot application & basic technical issues Log, track & resolve support tickets Coordinate with development & QA teams for bug fixes Provide product demos & user guidance Maintain support documentation & FAQs Ensure SLA adherence & customer satisfaction Requirements Application / Technical support experience Ticketing tools (Zoho Desk, Freshdesk, Jira, etc.) Basic SQL / database knowledge (preferred) Understanding of software applications MS Excel & documentation skills Strong communication & problem-solving skills Benefits #SupportExecutive #ITJobs #SoftwareSupport #TechnicalSupport #HelpdeskJobs #HiringNow


Application / Technical support experience Ticketing tools (Zoho Desk, Freshdesk, Jira, etc.) Basic SQL / database knowledge (preferred) Understanding of software applications MS Excel & documentation skills Strong communication & problem-solving skills

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