Support Executive

Location: Chennai/Pune/Mumbai

Technical Skills:

• Linux based application & server support/admin skills highly desirable

• Windows & Unix server background added advantage

• SQL & any one Shell Scripting Language(Pearl and/or Bash) is a must

• Control-M batch monitoring

• Experience in SWIFT Standards and messaging formats

• Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers

• Appd & Splunk Monitoring

• Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW

• Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes

• Expert hands-on experience on Alliance Messaging Hub(AMH), Swift Alliance Gateway(SAG) and Alliance WebPlatform(AWP) SWIFT product suits, back-end infrastructure, and batch structure are essential

• Expert knowledge of in SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing

Experience range: 6 -8 years

Position Specifications: Desired Competencies

Must-Have/Mandatory

• Good analytical & troubleshooting skills
• Ability to work under pressurized environments and in an extremely time-sensitive environment
• Good communication (Oral, Verbal & Written) skills
• Set of Technical skills mentioned above
• Self-driven, proactive team player
• Ability to troubleshoot and think “outside the box” to resolve rarely seen problems.

Good-to-Have/Desirable

• Relevant certifications
• ITIL/ production support background
• Interpersonal skills
• Tools like Control-M, ServiceNow, JIRA & Confluence