Support IT Analyst

Descrição da empresa

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you Come be Inetum

Descrição do emprego

We are looking for a Senior Technical Expert service - Silva Officer - to provide support with ServiceNow SPM (demand project product portfolio management).
Responsibilities:

• Provide global level 1 (SPM) and 2 support (mainly ITSM) for Silva products, a Service Management tool based on ServiceNow technology;
• Resolve incidents;
• Manage RITMs;
• Maintain the Silva Service Catalogue;
• Deliver training and manage data change ...