Job Description

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    • Support Knowledge and Communications Manager

    San Francisco

    The Support Knowledge and Communications Manager is responsible for designing, implementing, and continuously improving Asana’s global support knowledge bases and change management programs. Reporting to the Strategic Support Operations Manager, this role will ensure that customers and internal Asana stakeholders (especially in Customer Product Support) are empowered with accurate information to resolve issues and make the most of Asana’s platform and offerings.

    This individual contributor role will manage Asana Customer Product Support’s knowledge bases and will partner with Support Operations, Enterprise Technology, Product Support Engineering, Asana R&D, and Enablement to ensure that Asana’s customers, AI powered chatbots, and Customer Product Support team members have access to accurate, user-friendly help content. This role will leverage those knowledge platforms to capture a...

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