Support Lead

Support Lead – Logistics SaaS

Location: Remote

Employment Type: Full-time

Compensation: $1200-$1400/month

Reports To: Operations Manager / CEO

About Us

Revenue Vessel is a software platform that helps logistics professionals access and analyze import data. We primarily serve freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As we grow, we're committed to delivering fast, accurate, and helpful support that matches the operational urgency of our customers.

Role Overview

We are seeking a proactive and detail-oriented Support Lead to take ownership of our customer support operations. This person will be the first line of response in our live chat system, manage ticket triage, ensure prompt resolutions, and continuously improve support workflows. Experience in logistics or supply chain operations is highly valued, as many customer issues are...