Job Description

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

Now we are looking for a Technical Support Manager to lead & optimize our 2nd line of Customer Support ensuring customers receive expert technical assistance during their journey. This role is an exciting opportunity to make an impact on operational excellence and team growth.

What You Will Be Doing:
  • Leading day-to-day Team operations to deliver consistent service quality, efficient performance, and a strong customer experience.

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