Job Description
Service Delivery Manager (ERP)
Location: UK (remote with about 5 days a month travel to clients/office)
Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Team
to £60,000 base (DOE) + performance bonus (5% - 20%)
This role is support manager overseeing 10 product managers who typically work in sub-teams covering each module of the ERP solution:
CRM
Finance
Manufacturing
Distribution
Project managementThe first 6 months of the role will be taking charge of the queue, managing the escalations, customer communication, ensuring that the 50 clients are properly looked after and that issues are resolved in a considered coordinated way, that developers/product managers are doing the right thing, priorities are correct and the team feels like a bunch of teckies pulling together.
The next 6 months is around client account reviews, working with a customer success manager (that you may need to hire) to start bui...
Location: UK (remote with about 5 days a month travel to clients/office)
Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Team
to £60,000 base (DOE) + performance bonus (5% - 20%)
This role is support manager overseeing 10 product managers who typically work in sub-teams covering each module of the ERP solution:
CRM
Finance
Manufacturing
Distribution
Project managementThe first 6 months of the role will be taking charge of the queue, managing the escalations, customer communication, ensuring that the 50 clients are properly looked after and that issues are resolved in a considered coordinated way, that developers/product managers are doing the right thing, priorities are correct and the team feels like a bunch of teckies pulling together.
The next 6 months is around client account reviews, working with a customer success manager (that you may need to hire) to start bui...
Apply for this Position
Ready to join Ambis Resourcing ? Click the button below to submit your application.
Submit Application