Support Operations Improvement Principal Specialist

Job Title

Job Title Support Operations Improvement Principal Specialist

Summary As the Support Operations Improvement Principal Specialist, you will lead and manage continuous improvements in support services to meet customer and market needs. The role focuses on identifying, formalizing, and optimizing business processes by mapping workflows, tracking performance indicators, and promoting tools and methods that drive efficiency with newly released products and services. You will foster a culture of continuous improvement and knowledge sharing through process‑based management, performance measurement, quality audits, and targeted training initiatives.

Responsibilities

• Act as the primary entry point for new service implementation requests (new products, features, services, technologies, and digitalization). Define, implement, and drive the overall service model within Customer Care Management (CCM), ensuring strong end‑to‑end go...