Job Description
**Who We Are**:
We're building the future of real estate — today.
HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey — whether that's finding the right agent, securing a competitive mortgage, or ensuring a smooth, on-time closing.
Each year, billions of dollars in real estate transactions flow through the HomeLight platform. Our vision is a world where every real estate transaction is simple, certain, and satisfying for everyone involved.
At HomeLight, we challenge the status quo every day while staying grounded in our goals and core values — key ingredients to our shared success.
**Who You Are**:
**What You'll Do Here**: Lead Support Strategy & Execution
- Develop and maintain support SLAs and KPIs, ensuring consistent, high-quality service delivery.
Optimize Tools & WorkflowsOwn support platform configurations (e.g., ...
We're building the future of real estate — today.
HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey — whether that's finding the right agent, securing a competitive mortgage, or ensuring a smooth, on-time closing.
Each year, billions of dollars in real estate transactions flow through the HomeLight platform. Our vision is a world where every real estate transaction is simple, certain, and satisfying for everyone involved.
At HomeLight, we challenge the status quo every day while staying grounded in our goals and core values — key ingredients to our shared success.
**Who You Are**:
**What You'll Do Here**: Lead Support Strategy & Execution
- Develop and maintain support SLAs and KPIs, ensuring consistent, high-quality service delivery.
Optimize Tools & WorkflowsOwn support platform configurations (e.g., ...
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